PRIVACY POLICY

Hambleton Farms Limited respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, how and why we use it, who we may share it with and the rights you have in relation to your personal information.

Who we are

Hambleton Farms Limited is the data controller responsible for your personal information.

Hambleton Farms Limited
Company Number: 05758307
29 Pillings Road
Oakham
Rutland
LE15 6QF

Email: sales@hambletonfarms.co.uk
Telephone: 01572 723800

Information we may collect

Depending on how you interact with us, we may collect:

  • your name, address, telephone number and email address;
  • information you provide when contacting us or making an enquiry;
  • order, collection and transaction information where you place an order with us;
  • information relating to your preferences and marketing choices;
  • information contained in a CV or job application;
  • technical information about your use of our website, including your IP address, browser, device and pages visited; and
  • information collected through cookies and similar technologies.

Where you make a payment online, your payment details are processed securely by our payment provider. Hambleton Farms does not store your full debit or credit card details.

How we use your information

We may use your personal information to:

  • process and manage orders;
  • arrange collections and provide customer service;
  • respond to enquiries, requests and complaints;
  • communicate with you about an order or service;
  • manage job applications and recruitment;
  • operate, maintain and improve our website;
  • protect our website, customers and business against fraud or misuse;
  • meet our legal, accounting and regulatory obligations;
  • understand how our website is used; and
  • send you marketing communications where we are permitted to do so.

Our lawful bases for using your information

Under UK data protection law, we must have a lawful reason for using your personal information.

Depending on the circumstances, we may rely on:

Contract – where we need your information to provide products or services you have requested or to take steps at your request before entering into a contract.

Legal obligation – where we need to retain or use information to comply with the law, including accounting and tax requirements.

Legitimate interests – where it is reasonably necessary for the operation and improvement of our business, customer service, website security or administration, provided those interests do not override your rights and interests.

Consent – where you have specifically agreed to a particular use of your information, such as certain types of marketing or non-essential website cookies. You may withdraw your consent at any time.

Marketing

Where you have agreed to receive marketing from us, we may contact you with news, offers, products or information we think may be of interest.

You can unsubscribe from email marketing at any time by using the unsubscribe link included in our emails or by contacting us.

We may still send you non-marketing communications where necessary, for example in relation to an order, enquiry or customer service matter.

Cookies and website analytics

Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate, while others may help us understand how visitors use the website or provide additional functionality.

Where required, non-essential cookies will only be used after you have given your consent.

You can change or withdraw your cookie preferences at any time using the cookie settings available on our website.

Further information about the cookies used on this website can be found in our Cookie Policy.

Who we share information with

We do not sell your personal information.

We may share information where necessary with trusted organisations that help us operate our business, including:

  • website hosting and IT providers;
  • email and communications providers;
  • payment processors;
  • delivery and fulfilment providers where applicable;
  • website analytics and cookie management providers;
  • professional advisers such as accountants or legal advisers; and
  • government, regulatory or law-enforcement bodies where we are legally required to do so.

These organisations may only use personal information for the purposes for which it has been provided and where appropriate are required to protect it.

International transfers

Some of the technology and service providers we use may process information outside the UK.

Where personal information is transferred outside the UK, we take appropriate steps to ensure that it receives an adequate level of protection in accordance with applicable UK data protection law.

How long we keep your information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to meet any legal or regulatory requirements.

As a general guide:

  • records relating to purchases and financial transactions may be retained for up to six years to meet accounting and legal requirements;
  • general customer enquiries may normally be retained for up to two years after the enquiry has been dealt with;
  • unsuccessful job applications will normally be retained for up to six months after the recruitment process has ended, unless we agree with you to retain them for longer;
  • marketing information will be retained until you unsubscribe or we determine that it is no longer appropriate to retain it; and
  • website and analytics information will be retained in accordance with the settings and retention periods of the services we use.

We may retain information for longer where necessary to establish, exercise or defend legal claims.

Keeping your information secure

We take appropriate technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

While no internet-based system can be guaranteed to be completely secure, we regularly review the measures we use to protect the information entrusted to us.

Your rights

Depending on the circumstances, you may have the right to:

  • ask for a copy of the personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete your personal information;
  • ask us to restrict how we use your information;
  • object to certain uses of your information;
  • receive certain information in a portable format;
  • withdraw consent where we rely on consent; and
  • object to direct marketing.

These rights are subject to certain legal conditions and exemptions.

You will not normally have to pay a fee to exercise your rights.

To make a request, contact us at sales@hambletonfarms.co.uk.

Complaints

If you have any concerns about how we use your personal information, please contact us in the first instance so that we can investigate the matter.

Email: sales@hambletonfarms.co.uk
Telephone: 01572 723800

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK regulator for data protection.

Further information is available at ico.org.uk.

Links to other websites

Our website may contain links to websites operated by other organisations. We are not responsible for the privacy practices or content of those websites and recommend that you read their privacy policies before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The date at the top of this page will show when the policy was last updated.

Contact us

If you have any questions about this Privacy Policy or the way we handle your personal information, please contact:

Hambleton Farms Limited
29 Pillings Road
Oakham
Rutland
LE15 6QF

Email: sales@hambletonfarms.co.uk
Telephone: 01572 723800